Whenever you request a consultation through Maple, we’ll first advise you of the visit cost prior to connecting you with a physician. You will not be charged until your consultation is complete.

In the event a physician receives your request and finds it not suitable for treatment on Maple, or if it is a medical emergency, we’ll notify you right away, and your credit card will not be charged.

For scheduled appointments and membership purchases, your payment card will be charged immediately.