Full Refund

You can receive a full refund for Maple+, including the first month’s fee, if ALL of the following are true:

  • You purchased the membership within the last 10 days; AND

  • You haven’t received any discounts for paid Maple services; AND

  • You have completed no more than one consultation total since purchasing the membership. This includes no-cost consultations, such as those with the Care Concierge or Intake Coordinator.

If you haven’t used your Maple+ subscription and let us know that you’d like to cancel it within the first 10 days of purchase, we will be happy to cancel your subscription and process a full refund for you right away.

Refund Minus the First Month’s Fee

You can cancel your subscription for the rest of the year, except for the first month’s fee, if ALL of the following are true:

  • You purchased the membership within the last 10 days; AND

  • You have received no more than one discount for paid Maple services; AND

  • You have completed no more than one total no-cost consultation, such as those with the Care Concierge or Intake Coordinator, since purchasing the membership.

If you’ve only received limited value from your membership (i.e. a maximum of each of one consultation fee discount and one no-cost consultation) and let us know that you’d like to cancel within the first 10 days of purchase, we will be happy to cancel the rest of your subscription for the year. The first month’s fee of $49.99 will not be refunded. You will keep the full benefits of the subscription until one month after your purchase date.

Early Cancellation Fee

Once you’ve had the Maple+ subscription for at least 10 days OR you’ve received at least two fee discounts through the subscription OR you’ve completed at least two no-cost consultations, the year-long subscription is non-refundable.

If you’d like to cancel the subscription before the end of the year-long term, you can do so by paying a cancelation fee equal to 50% of the remaining value of the subscription.

For example, if you’ve paid six monthly payments and then decide to cancel the subscription with six monthly payments remaining (6 * $49.99 = $299.94), you can pay a cancellation fee of $149.97 to end the subscription. You will retain all benefits of Maple+ until the end of the month that you’ve already paid.

Please note that non-payment of any fees is a violation of our Usage Policies and may be grounds for suspension of service.

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