We feel strongly about making our platform as safe and accessible as possible for everyone. From a data perspective, we're always very thoughtful on the amount and type of information we collect for healthcare purposes.

Your name on your account

For any medical documents to be valid, the name on the account must match the name on your government-issued photo ID. This is also required by pharmacies for prescriptions, as well as labs and clinics for any tests ordered.

If the name on your government-issued photo ID differs from your chosen name, we recommend including both so that our team and the providers on Maple can address you properly while also ensuring there won’t be any issues at the pharmacy or lab. For example, you might include one name first followed by the other in brackets.

Why do we ask for sex at birth?

We want to make sure you feel safe, welcome, and respected. We only ask this question as your sex assigned at birth plays an important role in your unique disease risk factors and may be relevant in order to treat your medical concern. However, if you don’t feel comfortable disclosing this, you don’t have to. Our providers will only ask if it’s relevant in the context of your visit.

Our product team is currently exploring ways of allowing patients to indicate their gender identity upon signup. We are collecting patient feedback to ensure we're working on the right solution and hope to implement this update soon.

If you have any other questions, concerns, or feedback, please don't hesitate to let us know.

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