If your test appointment is not within the next 24 hours
Go into your initial confirmation email that you received when you booked your COVID-19 test. In that email, you will find a link to cancel/reschedule your COVID-19 test.
If your test appointment is within the next 24 hours
Please reach out to Switch Health directly at [email protected] or via phone at (647) 977-1030.
Please note that appointments cancelled less than 24 hours before the scheduled appointment time are subject to a cancellation fee of 50% of the initial charge ($79.50). Missed appointments that are not cancelled in advance are charged at full price.