The first step is to ensure you have your GSC coverage linked to your Maple account. You can link your existing Maple account to Green Shield by signing in here. Or you can confirm it by checking whether you can see the GSC logo when you log into your Maple account or by visiting the “coverage” tab under your account settings.
If you’re still having trouble, connect with a live customer support agent by clicking the chat icon in the bottom right of the screen.
Web View:
Mobile app View: