COVID-19 tests can be booked through Maple at a THP assessment site. Please see the following Frequently Asked Questions about this program.
Note that there is no cost associated with this program. If you have been asked for payment, do not proceed to submit your request. Please contact our support team at [email protected] for assistance in setting up your account.
What is THP?
Trillium Health Partners (THP) is a leading hospital network in the Peel Region (catchment area is the former Mississauga-Halton Local Health Integration Network) of the GTA in Ontario that encompasses three main sites – Credit Valley Hospital, Mississauga Hospital, and Queensway Health Centre.
How does the program work?
Please visit Trillium’s website to view the criteria for testing: https://trilliumhealthpartners.ca/covid-19/A/assessment.html#dedicated
To book a test at a THP assessment centre through Maple, all patients must complete a screening visit with a THP doctor online through Maple to determine if they’re eligible for the test. To access the screening visit option, please visit this registration link to create a Maple account with the THP coverage, or add the coverage to your existing Maple account through this login link.
Please note that these visits are covered by the province and if you’re prompted for payment, your account may not be set up correctly. If you are asked to enter your credit card information, please do not proceed and reach out to our support team by chat or email ([email protected]).
The program is open daily at 8am and will close when the appointment limit is reached. The visit will start as a chat through our app and then move to phone or video call. Once the visit is complete, your information will be sent to Trillium and a booking coordinator will reach out via phone call to the number on your Maple account within 48 - 72 hours to schedule your in-person test.
How do I book a COVID-19 test?
To book a COVID-19 test, you’ll first need to speak to a Trillium doctor on Maple starting at 8am, with a limited number of appointments. Here are the steps:
Login and click 'Get Care' or 'See doctor'.
If the visit is for a patient other than yourself (the account holder), please add the patients to your account before proceeding.
Click “THP COVID-19 Screening Provider” and then press 'Continue'. If you don’t see this option, let our support team know. If you are prompted for payment for the visit, you will be charged. Please contact our support team ([email protected]) to assist you if this is the case.
The doctor will complete a screening assessment with you on the app, starting with a chat and moving to a phone or video call.
Once the visit is finished, and if the provider determines that you're eligible, you’ll get a call from a THP representative to confirm your appointment time and assessment centre location. Please note that due to current volumes, you should receive a call within 48 - 72 hours from the booking coordinator.
Can I book all my family members for a single appointment?
Per Trillium Health Partner’s policy, you will need to submit your requests for online assessment one at a time. Once your current request is complete you will be able to submit a request for another patient profile. All of your information will be sent to THP once your request is complete and if referred for testing, you will receive a call from THP.
Your family can be tested together, but the initial assessments must be completed individually.
You can add your spouse, children and any dependents to your Maple account to request a visit for them. Please add them to the account under ‘Patient Profiles’ and then add the THP coverage to them through your Account Settings, under the ‘Coverages’ tab. Click the ‘Add Coverage’ option under the patient’s name and the return to the main dashboard to submit the request under their profile.
How do I contact the assessment centre?
You can contact Trillium Health directly by visiting their website at https://trilliumhealthpartners.ca/contactus/Pages/Overview.aspx or by calling (905) 813-2200.
How long is the wait time for the online screening visit with a doctor?
The wait times vary each day, depending on the time the request is submitted and the volume of requests that day. Due to the current volumes, it may take up to 4 hours after the request has been submitted to be matched with a doctor for the screening visit. It may also take less time.
When will I receive my phone call to book my actual testing appointment?
You’ll receive your phone call, to the number listed on your Maple account, from the THP booking coordinator within 48-72 hours after completing the screening visit.
Trillium will attempt to call you 2-3 times and will leave a voicemail with the number to call back in case the call is missed. If you miss your call, you can also contact THP Patient Relations directly at 905-848-7164 or by email at [email protected].
It’s been over 72 hours since my screening visit and I still have not received a call for my test appointment- what do I do?
If you haven’t receive a call from the THP registration team within 48-72 hours of your consult with a doctor, please contact THP Patient Relations directly at 905-848-7164 or email at [email protected] Hours are: Monday to Friday from 8am to 6pm or Saturday to Sunday from 10am to 6pm.
Where can I get my test results? How long do they take?
Please note that Maple does not process or receive any COVID-19 test results.
Test results are available to view and print on the provincial COVID-19 website with a valid Ontario Health card. These results may be available within 3 to 7 days.
Please check the provincial COVID-19 website for your results. If you do not have a valid health card or cannot find your results on the COVID-19 website after 7 days, please call 905-848-7122 for more information.
I would like to submit feedback to Trillium Health Partners about this program - how do I proceed?
The Trillium Health Partners’ Patient Relations office welcomes your compliments, concerns or suggestions for improvement. You can contact THP Patient Relations by calling 905-848-7164 or emailing [email protected] Monday to Friday from 8am to 6pm or Saturday to Sunday from 10am to 6pm.
What are my other options for a COVID-19 test?
Please visit the provincial website for more information on COVID-19 testing in Ontario: https://covid-19.ontario.ca/covid-19-test-and-testing-location-information