Prescription refill item: If you checked this off, then you must also enter the name of the prescription in the free text box that has appeared. To advance to the next screen, either type in the name of the medication here or uncheck this item and describe your issue in the "Details" box.

"Other" symptoms category: If you checked this off, then you must also fill in the free text box that has appeared. To advance to the next screen, either fill in this free text box or uncheck this item and describe your issue in the "Details" box.

"Details" box: This is a mandatory field and it must be field in before you can proceed. If you didn't fill it in, then you will not be able to proceed to the next screen.

If none of these scenarios are causing your issue, please contact us at support@getmaple.ca and we'll gladly help you.

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