Troubleshooting

Roxana Zaman avatar Nataliya Paranych avatar Greg Willmot avatar +1
14 articles in this collection
Written by Roxana Zaman, Nataliya Paranych, Greg Willmot and 1 other

Why haven't I gotten my lab results back yet?

Hiroki Tanaka avatar
Written by Hiroki Tanaka
Updated over a week ago

There's a problem with my prescription

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Written by Hiroki Tanaka
Updated over a week ago

Why won't my password work?

Greg Willmot avatar
Written by Greg Willmot
Updated over a week ago

Refunds

Greg Willmot avatar
Written by Greg Willmot
Updated over a week ago

About our Usage Policies

Greg Willmot avatar
Written by Greg Willmot
Updated over a week ago

Why is my Maple account deactivated?

Greg Willmot avatar
Written by Greg Willmot
Updated over a week ago

The healthcare provider cancelled my request

If a provider isn't able to help you on Maple, they'll cancel your request so you don't get charged
Roxana Zaman avatar
Written by Roxana Zaman
Updated over a week ago

I can't click to the next screen after I enter my symptoms

Find out what's stopping you from moving past the Symptoms screen
Nataliya Paranych avatar
Written by Nataliya Paranych
Updated over a week ago

I'm not receiving Maple e-mails to my Hotmail account

If you have a Hotmail account, check your "Other" folder for our emails.
Roxana Zaman avatar
Written by Roxana Zaman
Updated over a week ago

I have been waiting for a while for the consultation to begin

‚ÄčIt said my consultation will begin shortly but it's been more than 5 minutes.
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Written by Roxana Zaman
Updated over a week ago

I cannot type a second message without refreshing the page

The Grammarly plugin breaks the chat room forcing you to refresh
Roxana Zaman avatar
Written by Roxana Zaman
Updated over a week ago

Which devices and browsers support Maple?

Roxana Zaman avatar
Written by Roxana Zaman
Updated over a week ago

I'm not receiving emails from Maple.

Roxana Zaman avatar
Written by Roxana Zaman
Updated over a week ago

My email or phone number is already in use.

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Written by Roxana Zaman
Updated over a week ago